Procurecon Indirect West 2018

September 24-September 26, 2018

JW Camelback Inn Resort & Spa, Scottsdale, AZ

1.888.482.6012

Cliff Moore

Chairman
COPC Inc.
Cliff Moore is co-founder and chairman of COPC Inc. Based on his extensive experience with performance management systems, including the development of the Malcolm Baldrige National Quality Award program (where he served as an Examiner, Senior Examiner, and a member of the panel of judges), Cliff led the research and the working sessions to develop the COPC Customer Service Provider (CSP) Standard in 1996. This industry standard for performance in customer experience operations has become the foundation for the COPC® Family of Standards, which today are known as the most rigorous and prestigious performance management systems in the customer experience industry. Recognizing the need for guidelines based on best practices in indirect procurement, in late 2015 Cliff began working with industry leaders and academicians from Western Michigan University to develop the industry’s first and only Indirect Procurement Standard. Cliff works with senior management teams at dozens of Fortune 500 firms, developing and implementing service and performance improvement strategies. Cliff received his MBA from the Darden School at the University of Virginia (with Shermet and Faculty Awards) and has a BS in Business Administration (Summa Cum Laude) from Old Dominion University.