Procurecon Indirect West 2017

September 18-September 20, 2017

JW Marriott Camelback Inn Resort & Spa, Scottsdale, AZ


Cliff Moore

Cliff Moore is co-founder and chairman of COPC Inc. Based on his extensive experience with performance management systems, including the development of the Malcolm Baldrige National Quality Award program (where he served as an Examiner, Senior Examiner, and a member of the panel of judges), Cliff led the research and the working sessions to develop the COPC Customer Service Provider (CSP) Standard in 1996. This industry standard for performance in customer experience operations has become the foundation for the COPC® Family of Standards, which today are known as the most rigorous and prestigious performance management systems in the customer experience industry. Recognizing the need for guidelines based on best practices in indirect procurement, in late 2015 Cliff began working with industry leaders and academicians from Western Michigan University to develop the industry’s first and only Indirect Procurement Standard. Cliff works with senior management teams at dozens of Fortune 500 firms, developing and implementing service and performance improvement strategies. Cliff received his MBA from the Darden School at the University of Virginia (with Shermet and Faculty Awards) and has a BS in Business Administration (Summa Cum Laude) from Old Dominion University.

Monday, September 18, 2017: Right Here, Right Now: Disruptive Thinking In a Disruptive World

14:25 PM The New Way: Standardizing Indirect Procurement

Indirect Procurement can be a major spend – often $1 billion - yet the issues surrounding how to build a process that can actually be portable across industries and companies has proven to be elusive – until now. A group of senior indirect procurement executives (including Microsoft; Intuit; General Motors; Rolls Royce; Cisco, and others) partnered with academics from Western Michigan University and with COPC Inc. To develop and maintain the Indirect Procurement Standard to guide indirect procurement organizations. The standard deals specifically with the complexities and issues facing indirect procurement today and balances the usual focus on cost savings with the more recent focus on becoming a “trusted advisor” within the enterprise. The Indirect Procurement Standard consists of five key areas:
Planning and Leadership
Key Procurement Business Processes
Key Support Processes
People Management and Performance