Aaron Michaels currently leads the Indirect and Corporate Services procurement teams at Pacific Gas & Electric (PG&E), overseeing over $4 billion in annual spend. He is responsible for driving the team through a procurement transformation to embed category and supplier management best practices and help enable growth across the company. He holds over 20 years of experience in procurement and strategic sourcing. He has led similar transformation efforts across various industries, including high-tech, financial services, ecommerce and healthcare. He holds a BA in Economics from the University of California, San Diego and an MBA in Supply Chain Management from Arizona State University. When not working, Aaron enjoys spending time with his wife, Kate and children Ryan and Olivia.
Day 1 – March 9, 2026
3:20 PM Panel: Handle With Care: Managing Customer Relationships During Difficult Times
Disruptions are inevitable but how to respond can define a client relationship. Learn how to navigate challenging conversations, find solutions that serve both sides, and protect your most valuable relationships when the pressure is on
Key takeaways:
- Approaching difficult conversation in a delicate manner
- Collaborating with procurement to reach win-win solutions
- Balancing flexibility with boundaries
- Strengthening relationships even in high-stress situations
Check out the incredible speaker line-up to see who will be joining Aaron.
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