Christina Hernandez

Christina Hernandez

Director, Sourcing and Procurement Management USAA
Christina Hernandez
Christina Hernandez is a highly accomplished Sourcing and Procurement Director with over 17 years of dedicated service at USAA - United Services Automobile Association. Her extensive career spans more than 20 years in the financial services and banking industry, complemented by over 10 years specifically in sourcing and procurement. Christina also brings more than 8 years of experience in direct people leadership. Her expertise encompasses a broad range of critical business areas, including Operations, Risk and Compliance, and leading organizational change. She has a proven track record in managing technology transformations, M&A execution and procurement, and developing third-party strategy and category management. Christina is also adept at large-scale project management. Hernandez holds multiple certifications as a Certified Regulatory Vendor Program Manager (CRVM Levels I, II, III, IV & V) from the Compliance Education Institute, earned between 2018 and 2023. Her educational background includes a Bachelor of Science in Biology with a Pre-Med focus, a Bachelor of Science in Psychology, and a Master of Business Administration.

Day 1 – March 9, 2026

3:10 PM Panel: Handle With Care: Managing Customer Relationships During Difficult Times

Disruptions are inevitable but how to respond can define a client relationship. Learn how to navigate challenging conversations, find solutions that serve both sides, and protect your most valuable relationships when the pressure is on

Key takeaways:

    • Approaching difficult conversation in a delicate manner
    • Collaborating with procurement to reach win-win solutions
    • Balancing flexibility with boundaries
    • Strengthening relationships even in high-stress situations

    Check out the incredible speaker line-up to see who will be joining Christina.

    Download The Latest Agenda